Refund Policy

1. Manufacturer Registry Membership

Every manufacturer needs an active Manufacturer Registry Membership. It is billed in advance on one of two schedules:

• Monthly - $5 per month. Renews automatically each month until cancelled.
• Yearly - $49 per year. Renews automatically each year until cancelled.

2. Yearly product plans

Product plans (Standard, Popular, Best Value and Enterprise) are annual subscriptions billed in advance and renew automatically each year until cancelled. Popular, Best Value and Enterprise include the Registry Membership; Standard is billed in addition to it.

3. How to cancel

You can cancel at any time by emailing support@identificationid.com from your account email address, including your company name and Manufacturer ID. Cancellation stops future renewals and takes effect at the end of the period you have already paid for; you keep full access until then.

4. After cancellation

• Your Manufacturer ID stays yours permanently. It is never deleted or reissued to anyone else.
• Your public manufacturer profile is marked Inactiveand shows “Registry status: Inactive” and the month you were last active.
• Existing product pages, links and QR codes keep working.
• You can't add or edit products until you renew. You can renew at any time to reactivate.

5. Refunds

Refund requests are reviewed case by case and must be made within 14 days of the first charge for the membership or plan concerned. To request one, email support@identificationid.com with your Manufacturer ID and the reason for the request. Approved refunds are returned to the original payment method. Outside that window, and for renewals, payments are generally non-refundable. Nothing in this policy limits any rights you have under applicable consumer protection law.

6. Contact

Questions about billing or refunds: support@identificationid.com.